The SimCraft support policy is simple:
Write us or call us and we will be there to help!
As a cutting edge technology company we recognize that our customers may need assistance with software OR hardware related issues or questions. As a result we pride ourselves in being there to assist all of our customers with their needs to ensure the best possible performance of our products, and the absolute satisfaction of our customers. You may have noticed when you called us @ 877-SimCraft, that you can press '1' for product support. There is a reason that product support is assigned to the number '1'.
Existing customers, please use any one of the following methods to contact us:
Call: 877.SimCraft x1
Write: E-mail Support
You may find the answer to your question or problem here:
FAQ: Frequently Asked Questions
From time to time we utilize a remote access tool that will allow us to work directly with your sim PC to solve the more challenging and hard to explain type issues.
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