Everything You Wanted to Know about SimCraft Motion technology and SimCraft simulators

Whether you have questions about the APEX, SimCraft motion technology or just want to gain a deeper understanding about our true-to-life simulators, here are some frequently asked questions answered by our sim experts.

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I'm in a country that uses 230V Power. Can I use a step-down transformer and if so which one can I use?: P/N SD110-500
Input 230 - 240V AC 50HZ 2.2 A
Output 110V AC 500VA

http://www.tortech.com.au/product/500-watt-stepdown/
What is the longevity of the actuators used in SimCraft systems? Is a warranty offered?: The actuators used in SimCraft systems are designed for extensive usage over long periods of time. They are rated at 50,000 hours MTBF and are warrantied for full replacement for one year at no extra cost.
Does SimCraft do any custom hardware or software development?: Yes.

We have developed custom hardware and/or software solutions for our customers in several cases. Whether you are looking for custom chassis work, development of software interfacing, specific support for a third party component, and everything in between, we can help. Just give us a call or send over your requirements and we'll get to work.
Do you support Vista? Windows 7?: Yes, and yes.

Although for Vista, compatability *files* must be turned off and in Windows 7, you must run the CraftCon process in compatability *mode* :: but with these two exceptions, we have full support for these operating systems.
Does your software have 64-bit OS support?: You bet. Although our exe and dll files are not yet compiled within the 64-bit instruction set, you can run our 32-bit files in Windows Vista 64-bit and Windows 7 64-bit.
I don't live in the United States, what are export prices for your products?: This depends on the product, the country you are in, and how fast you want it. We have shipped APEX sc830 units and STAR kits to many countries in 4 continents. Give us a call or send us an e-mail and we'll let you know what your shipping options are, and in some cases can tell you want import duty and taxes were for your country of origin.
I am interested in exploring the possibility of becoming a dealer of your products and technology. What should I do? Who should I contact?: We have several programs for dealers, local area manufacturers, agents, and web based affiliates. The best thing to do is give us a call @ 877.SimCraft, (ext 2 for sales), or send us an e-mail ( sales@simcraft.com ) telling us a little about what you have in mind. We have details of these programs which we can then share with you.
Can you hook the system into a projection TV screen instead of the small screens?: Yes, you can - but your display will be static as the sim cockpit is actuated and set in motion. This is OK, as long as the amount or amplitude of motion is small. (ie. 5-7 degrees of rotation on any axis)
For the STAR Kit, does it include software for installation to the PC?: Yes, software is included with the STAR kit. At a minimum, CraftCon, Craftware and select racing or flight integration titles are included. Currently all racing and flight integration software is included, in addition to a "free software for life" offer that will provide free updates and free future integrations, but this offer will not last forever.
Given the quick transitions oftentimes encountered in racing simulations, for example, if when navigating a left-hand turn the simulator leans you to the right and you quickly turn the car back to the right the simulator will need to lean you towards the left - how does the motion technology handle and respond to such a scenario and is it capable of transitioning the way a real car would? For example, when negotiating a left hand curve the system would roll your body to the right, simulating the feel of your body pressing against the right side of the seat as inertia wants to keep you going straight.: This is indeed possible and our system does it by providing the rotations as you would expect. This is hard to convey without actually getting in a sim but what you feel in the seat coupled with what your inner ear perceives provides a correct simulation of making a turn or losing traction.

The system is very very user adjustable in terms of the level of motion and intensity that you can adjust in real time. Different "titles" will behave differently. A good example of this is if you watch the videos posted on the simcraft website and notice the difference in movement between how the cockpit moves between “Grid” and the one demonstrating iRacing. You would not expect to the thrown all over the place in the Mazda in iRacing for instance as the steering is quiet small, smooth, deliberate adjustments and definitely not an arcade style game. With Grid loaded it is a completely different experience.